Privacy Policy
Last updated: January 21, 2026
1. Introduction
Welcome to Loom. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Service.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Email address, username, and profile information
- Authentication Data: Information from third-party authentication providers (e.g., GitHub)
- Content: Workflows, comments, and other content you create on the platform
- Usage Data: Information about how you use our Service
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
4. Information Sharing
We do not sell your personal information. We may share your information in the following situations:
- With Your Consent: When you explicitly agree to share information
- Public Content: Workflows and profiles you choose to make public
- Service Providers: Third parties that help us operate our Service
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you delete your account, we will delete your personal data within 30 days.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your personal data
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.
9. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].